Frequently Asked Questions

A non-refundable $50 assessment fee is charged at signup alongside your first subscription payment. It covers the cost of our first visit to confirm your lot size, verify route access, and assess your property's condition for ongoing service.

If we determine your property is suitable for service, your subscription continues normally — the $50 is a one-time setup charge. If we determine the property is not suitable for standard service after the first visit, we will cancel your subscription and refund your subscription charge in full. The $50 assessment fee is non-refundable under all circumstances.

This fee applies to all new residential subscriptions. See our Terms of Service for full details.

No. Our Basic, Medium, and Corner Lot plans are for residential homes only. Commercial properties — offices, HOAs, retail centers, industrial lots — are not eligible for these plans and require a custom commercial quote. Visit our Commercial page to get started.

Plans are based on your home's lot size: Basic (up to 5,000 sq ft), Medium (5,001–10,000 sq ft), Corner Lot (10,001–12,000 sq ft). Check your county appraisal district site, or just email us your address and we'll confirm before you subscribe.

Yes — if you know your lot size and your property is a residential home in our service area, you can subscribe directly from our Plans page. We'll reach out after your first charge to confirm details.

Lots over 12,000 sq ft or with unusual layouts (heavy slope, obstacles, etc.) need a custom quote. Contact us with your address and we'll assess it.

Every visit includes mowing, edging along all hard surfaces (sidewalks, driveways, curbs), and blowing off driveways, walkways, and patios. No partial visits — you get the full service every time.

No. As long as your gate is unlocked and pets are secured inside, we can service your lawn while you're away. If we ever can't access your yard, we'll let you know by email.

We shift your visit to the next available weather window and keep billing in sync. No credits or phone calls needed — it happens automatically.

Our standard subscription plans are bi-weekly. Weekly service is available for residential properties — contact us to discuss pricing for your yard.

Email us at least 48 hours before your scheduled visit to skip or reschedule. We'll adjust and keep billing in sync.

Your card is charged every two weeks automatically through Stripe. You'll receive email receipts after each charge. Billing continues until you cancel.

All major credit and debit cards through Stripe — Visa, Mastercard, American Express, Discover. We don't accept cash, checks, Venmo, or Zelle for subscription plans.

Yes — cancel anytime through your Stripe customer portal. No cancellation fees, no minimum period. Service continues through the end of your current billing period.

We primarily serve residential neighborhoods in San Marcos, Kyle, Buda, New Braunfels, and South Austin. Route availability varies by neighborhood — email us your address for a quick confirmation.

Absolutely. Route-based referrals help us run more efficiently. Ask about referral credits when a nearby home joins your same route schedule.

Yes. We maintain appropriate liability insurance. Email us at hello@laceyoaklawns.com to request proof.

Yes — but separately from our residential subscription plans. Commercial properties are custom-quoted. Visit our commercial page for details.

Yes. We work with landlords who need consistent service on residential properties without coordinating with tenants. Our subscription billing keeps it on autopilot. Learn more here.