Basic Lawn Care Service Agreement

This Agreement explains how our bi-weekly subscription lawn care service works, what is included, and the responsibilities of both Lacey Oak Lawns and our clients.

Basic Lawn Care Service Agreement
Lacey Oak Lawns – Lawn Care Service Agreement
This Lawn Care Service Agreement (the “Agreement”) outlines the terms and conditions for basic lawn care services provided by Lacey Oak Lawns. By signing up for a bi-weekly subscription plan with Lacey Oak Lawns, the Client acknowledges and agrees to be bound by all terms and conditions set forth in this Agreement.

Lacey Oak Lawns
hello@laceyoaklawns.com
(Hereinafter referred to as “Service Provider”)

Services Provided
The Service Provider agrees to provide the following basic lawn care services to the Client’s property on a bi-weekly subscription basis:

Mowing: Cutting all turf areas to an appropriate height, typically around 3 inches as a base, or as otherwise agreed upon based on turf type and seasonal conditions.
Edging: Edging along driveways and sidewalks only.
Blowing: Clearing grass clippings and debris from driveways, sidewalks, and other serviced areas.
Clippings Policy: Grass clippings will be mulched back into the lawn unless bagging and removal are requested and quoted separately.

Service Schedule and Rescheduling
Services will be performed on a bi-weekly schedule, meaning the property will be serviced approximately two (2) times per month.

Scheduling Window: Service times may vary within the scheduled day. The Service Provider does not guarantee specific appointment times, only service dates, unless otherwise agreed.
Weather Delays: While Lacey Oak Lawns strives for consistency, service dates may be adjusted due to weather conditions (e.g., heavy rain, extreme heat), holidays, or unforeseen circumstances. The Service Provider will make reasonable efforts to notify the Client of any changes and reschedule services promptly.

Subscription Plan & Payment
The Client agrees to pay the Service Provider the agreed-upon subscription fee as displayed during the sign-up process. Payments for the bi-weekly subscription plan will be automatically processed every two (2) weeks via Stripe, utilizing the payment method provided by the Client during sign-up. Invoices or payment confirmations will be sent via email.

Billing Method: Subscription billing is based on time intervals (every 2 weeks) and not per visit. Service dates may vary due to weather or scheduling adjustments.

A late fee may be applied to payments that fail or are not successfully processed within the specified grace period, as communicated during sign-up.

Payment Default and Suspension of Services
In the event that payment is not received by the due date, the Service Provider reserves the right to suspend services until all outstanding balances are paid in full. If payment remains outstanding for a period specified during sign-up, the Service Provider may, at its sole discretion, terminate this Agreement immediately without further notice.

If a payment method fails twice in a row, services will be suspended until a valid payment method is provided.

Additional Services
Any services requested by the Client beyond the basic services outlined in Section 1 (e.g., fertilization, shrub pruning, leaf removal, landscaping projects) will require a separate quote and approval from the Client before work commences.

Out of Scope Services
The following services are not included in the basic bi-weekly subscription plan and will require a separate quote and agreement:

Fertilization, weed control, or pest control applications.
Shrub or bush trimming, pruning, or removal.
Leaf removal or gutter cleaning.
Flower bed maintenance, planting, or weeding.
Tree pruning or removal.
Irrigation system repair or maintenance.
Heavy debris removal (e.g., branches from storms, construction debris).
Any services not explicitly listed in Section 1.

Overgrown Lawn Surcharge
If a portion of the lawn is overgrown at the time of service, the following surcharge schedule will apply due to the additional time, labor, and equipment wear required:

6 to 15 inches in height: Service fee increased by 50% for the affected area.
15 to 25 inches in height: Service fee increased by 100% (double the standard rate) for the affected area.
If the entire property exceeds 15 inches in grass height at the time of service, the lawn will not be serviced under the standard subscription rate. A separate cleanup quote will be required and must be approved by the Client before regular subscription service can resume.

The Service Provider reserves the right to measure lawn height at its discretion.

Initial Cleanup Requirement
If a property requires initial cleanup (excessive leaves, branches, debris, or lawn in neglected condition), an additional cleanup fee will be quoted and must be approved by the Client before subscription services begin.

Client Responsibilities and Property Access
Lawn Preparation and Obstacles: Ensure the lawn area is free of obstacles prior to each scheduled service, including but not limited to toys, lawn furniture, garden tools, decorations, hoses, and other personal property. If items are left on the lawn, the Service Provider may, at its discretion:
Mow and trim around the obstacles (leaving uncut areas), or
Skip service for the affected area, with no refund or credit.
The Service Provider is not responsible for damage to items left in the lawn area. Excessive obstacles may result in skipped service and still be billed in full.

Pet Waste: Remove all pet waste before the scheduled service day. Excessive pet waste may result in refused service for the area or full property, and charges will still apply. Repeated issues may result in termination.
Pets and Gates: Secure pets indoors during service. The Service Provider is not responsible for pets escaping due to improperly latched or damaged gates.
Access: Provide clear, safe, and unobstructed access to the property on scheduled days, including unlocked gates or gate codes.
Hazards: Ensure the lawn is free from hazards such as rocks, wires, or debris that could damage equipment. The Client may be billed for repair costs if equipment is damaged due to such hazards.
Work Area Safety: Keep all persons and pets away from the service area during mowing and trimming. The Service Provider is not responsible for injury caused by entering the work area while equipment is in use.
Uncompleted Service due to Client: If service cannot be completed due to lack of access, obstacles, hazards, or unsuitable conditions caused by the Client, the Client will still be charged for that service, and no re-service will be provided.

Weather and Rain Policy
If inclement weather prevents service, Lacey Oak Lawns will make reasonable efforts to reschedule within 3 business days. If conditions prevent service for more than one week, the next scheduled visit may involve taller grass, which may incur an Overgrown Lawn Surcharge.

Dormant Season and Growth Conditions
During dormant seasons (e.g., winter months) or drought conditions when grass growth slows significantly, the Service Provider may reduce or skip visits at its discretion. Billing will continue on the subscription basis unless otherwise agreed.

Seasonal Suspension
In cases of extended dormancy or client-requested suspension (e.g., seasonal travel), subscriptions may be paused or adjusted at the Service Provider’s discretion. No credits will be issued for past billing cycles.

Customer Satisfaction and Service Issues
If the Client is not satisfied with a service, they must notify the Service Provider within 24 hours of completion. The Service Provider will review and, if necessary, re-service the affected area at no charge or provide a credit. This does not apply to issues caused by Client negligence, weather, or pre-existing lawn conditions.

Property Damage Reporting and Disclaimers
Any property damage claims must be reported within 5 business days of service.

Disclaimer: The Service Provider is not responsible for damage to unmarked or hidden items such as sprinkler heads, irrigation lines, landscape lighting, solar lights, invisible dog fencing systems, or damage caused by pre-existing conditions, neglect, or improper maintenance.

Independent Contractor Status
The Service Provider is an independent contractor and not an employee, agent, or partner of the Client.

Insurance
The Service Provider maintains appropriate liability insurance coverage for its operations. Proof of insurance can be provided upon request.

Marketing and Photography Consent
The Client grants Lacey Oak Lawns permission to take photos or videos of the property for documentation, training, or marketing purposes. Specific addresses will not be disclosed. Clients may opt out by written notice.

Term and Termination
Agreement runs month-to-month until terminated. Either party may terminate with 14 days’ written notice. Clients may cancel via the Stripe portal or by email. Termination is effective at the end of the billing cycle.

Refund Policy
Payments are non-refundable once services are rendered. Refunds/credits may be issued only if service is not performed due to Service Provider fault.

Limitation of Liability, Lawn Health Disclaimer, and Indemnification
The Service Provider shall not be liable for damage except in cases of gross negligence or willful misconduct. Lawn health is not guaranteed, as it depends on irrigation, fertilization, soil, pest control, and other client responsibilities.

The Client agrees to indemnify, defend, and hold harmless Lacey Oak Lawns from claims, damages, or expenses related to services provided, except where caused by the Service Provider’s gross negligence or willful misconduct.

Fuel and Equipment Surcharge
The Service Provider may add a temporary surcharge if fuel or equipment costs rise significantly, with advance notice to the Client.

Service Area
This Agreement covers properties within a 20-mile radius of San Marcos, TX. Properties outside this area may incur additional travel fees or may be declined.

Non-Skip Billing Policy
Billing continues regardless of temporary skips requested by the Client. To stop billing, the subscription must be canceled under Section 16.

Severe Slope and Hazard Clause
The Service Provider may decline service in areas unsafe for personnel or equipment, including steep slopes, unstable ground, or hazardous conditions.

HOA and Local Regulations
The Client is responsible for ensuring services comply with HOA or municipal rules. The Service Provider is not liable for fines or penalties arising from such regulations.

Lawn Appearance Between Services
The Service Provider is not responsible for lawn appearance, weed growth, or conditions that develop between scheduled service dates.

Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay is caused by circumstances beyond its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

Dispute Resolution
Any dispute or claim arising out of or relating to this Agreement shall first be addressed through good-faith negotiations. If unresolved, the parties agree to consider mediation with a mutually agreed-upon mediator in Hays County, Texas, before pursuing litigation.

Notices
All notices required or permitted under this Agreement shall be in writing and shall be deemed delivered when: (a) personally delivered; (b) sent by certified or registered mail, return receipt requested, postage prepaid; (c) sent by nationally recognized overnight courier service; or (d) sent by email with confirmation of receipt, to the Service Provider’s email above or to the Client’s email provided during sign-up.

Changes to Agreement Terms
Lacey Oak Lawns reserves the right to modify these terms and conditions at any time. Any changes will be communicated to the Client via email or through the Service Provider’s website/platform. Continued use of the Service Provider’s services after such notification will constitute the Client’s acceptance of the modified terms.

Privacy Policy
The Service Provider utilizes Stripe for payment processing. Information collected and processed by Stripe is subject to Stripe’s Privacy Policy: https://stripe.com/privacy.

Severability
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

Waiver
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.

Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Texas.

Entire Agreement
This Agreement constitutes the entire agreement between the Service Provider and the Client and supersedes all prior discussions, negotiations, and agreements, whether oral or written.

Acknowledgement: By completing the subscription sign-up process and providing payment information, the Client acknowledges that they have read, understood, and agree to all terms and conditions of this Lacey Oak Lawns Basic Lawn Care Service Agreement.